Our Commitment to Accessibility

At Wollens, we are committed to providing legal services that are accessible to everyone. We recognise that every client has different needs, and we strive to ensure that anyone visiting our offices or using our services can do so comfortably, safely and with dignity.

Whether you require step-free access, additional assistance during your visit, or an alternative way to communicate with us, our team will do everything we reasonably can to accommodate your requirements.

If you have any accessibility needs before your appointment, please let us know in advance so that we can make appropriate arrangements.

Visiting Our Offices

We aim to make our offices as accessible as possible for all visitors.

All of our locations have the following facilities:

• Step-free access
• Accessible entrances
• Lift access to floors (where applicable)
• Accessible toilet facilities
• Accessible parking or nearby or on-street parking
• Seating available in reception areas
• Assistance dogs welcome

If you are unsure about the accessibility of one of our offices, please contact us before travelling and we will be happy to advise you.

Alternative Appointment Options

We understand that visiting one of our offices may not always be practical.

Where appropriate, we can offer:

• Telephone appointments
• Video consultations
• Home visits (where suitable)
• Hospital or care home visits (where appropriate)
• Meetings at alternative accessible locations by prior arrangement

If you have any communication requirements, please let us know before your appointment.

Assistance for Vulnerable Clients

If you require additional support because of:

• a physical disability
• a sensory impairment
• reduced mobility
• a learning disability
• age-related needs
• temporary illness or injury

Please let us know. We will always seek to make reasonable adjustments to help you access our legal services.

Planning Your Visit

If you require any assistance before your appointment, please contact the office you will be visiting.

We can advise you about:

• the most accessible entrance
• nearby parking
• public transport options
• lift availability
• meeting room accessibility
• any other adjustments that may make your visit easier.

Contact Us

If you would like to discuss any accessibility requirements before your appointment, please contact us.

Telephone: 01803 213251

Email: info@wollens.co.uk

We will be happy to discuss your individual requirements and make reasonable adjustments wherever possible.