If you are unhappy with the way in which you or a loved one has been treated or cared for whilst in a NHS hospital setting, you can make a written complaint to the Patient Advice and Liaison Service (PALS) via email or letter. You will then receive a written response from PALS with the aim to provide an explanation and resolve the issue. 

If you would like to make a PALS complaint, click on the link below to search for your local PALS and make a complaint.

https://www.nhs.uk/service-search/other-health-services/patient-advice-and-liaison-services-pals

Once you have made a formal complaint, and received their response, it may be the case that you feel that you have a valid medical negligence claim. The written complaint and response are useful documents which will essentially set out each party’s position at the outset of the claim, and can prompt investigations that uncover important details that support the claim. 

If you feel that you are entitled to compensation due to medical negligence, our specialist team can help. 

Speak to Hannah Goodman

Hannah is a Trainee Solicitor at Wollens and can advise you. Contact Hannah via email hannah.goodman@wollens.co.uk or call 01803 225159.

You can also complete an online enquiry form. One of the Wollens team will contact you as soon as they are available.