Many UK staff work alone, whether by design or default. What are the rules around lone working? And what do HR teams need to be aware of?

What is Lone working?

The Health and Safety Executive (HSE) defines lone workers as those who work without close or direct supervision. This can include:

• delivery drivers, engineers, or care staff
• security staff, cleaners, or warehouse workers
• home and hybrid workers when working remotely

What does the law say?

Lone working isn’t banned, but it must be properly risk assessed under the Management of Health and Safety at Work Regulations 1999.

A written lone working risk assessment is required to ensure that lone workers are not exposed to greater risks. If risks can’t be mitigated, lone working should not be allowed.

Common risks for lone workers

• Health & Safety: Accidents or emergencies may be more serious if help is delayed.
• Mental health: Isolation can increase stress and anxiety, particularly for homeworkers.
• Violence & harassment: Staff dealing with the public are more vulnerable when alone, including to third-party harassment—now a priority under new legal duties.
• Lack of oversight: Without supervision, safety protocols may lapse, and performance may be harder to monitor.

Practical Tips for HR

Prioritise wellbeing: Encourage regular contact and access to mental health support.

Carry out lone working risk assessments tailored to the role and individual.

Have a clear lone working policy, covering safe tasks, emergency procedures, and check-in systems.

Train both lone workers and their managers on safety measures, reporting, and wellbeing.

Use tech solutions: regular check-ins, apps, or lone worker devices with panic alarms or GPS tracking.

You can also complete an online enquiry form. One of the Wollens team will contact you as soon as they are available.