Wollens feature in most Recommended Law Firms in the South West!

Most Recommended Law Firms in the South West Revealed by Legal 500 Client Research

The most highly recommended law firms in the South West have been identified by new Legal 500 data which draws on feedback from hundreds of thousands of law firm clients.

Wollens are so proud to take 2nd place in the top 10 highest-scoring South West firms based on how likely they are to be recommended by their clients, alongside RWK Goodman, TLT and Thrings.

The scores come from the responses to a question posed to all clients in Legal 500’s annual research: “On a scale of 0-10, how likely are you to recommend this firm?”

This data is used to calculate a score* for each firm, a widely used client service metric to assess customer satisfaction, allowing firms to be benchmarked against each other.

The analysis draws on nearly 11000 client responses, meaning the data offers unique insight into the firms which are most highly regarded by the businesses and individuals who use them. Wollens are already featured in the rankings as a top tier firm and are delighted with this endorsement of our client care.

Top 10 South West firms by Legal 500 net promoter score

1 – RWK Goodman

2 – Wollens

3 – Thrings

4 – Charles Russell Speechlys

5 – Foot Anstey

6 – VWV

7 – Stephens Scown

8 – Ashfords

9 – Osborne Clarke

10 – TLT

Commenting on the findings, Amy Ulliott, UK Editor at Legal 500, said:

“In a highly competitive legal market, there is no stronger endorsement than a client’s willingness to recommend their law firm. Client feedback sits at the heart of Legal 500’s research, and this analysis provides a unique insight into the firms earning the highest levels of trust and advocacy from the people they serve. Beyond the rankings, this data helps firms better understand market perception, benchmark performance and identify opportunities for growth.”

For inclusion in this list, firms were required to hold multiple Legal 500 rankings and to have received a requisite number of client responses.

Wollens are delighted to work with the Insight6 – Client Experience specialists who help to deliver on our client care goals. Rhian Huxtable, Account Director at Insight6 said

“I’d like to congratulate Wollens for being ranked 2nd in the South West for being recommended by their clients. 

Wollens have had their client measurement independently verified by Insight6 for a number of years now and the results have always been incredibly positive. What’s more impressive is how they seek to deliver excellent service, every team, every time! 

This is why they hold the insight6 committed to cx recognition mark”. 

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*Net promoter scores are calculated by subtracting the percentage of respondents classified as “detractors” (those awarding scores of six or below) from the percentage of “promoters” (those giving scores of nine or 10). The result provides a clear indication of how strongly clients advocate for a firm’s services.

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About Legal 500

Founded in 1987, Legal 500 is the world’s leading legal research, data and intelligence platform, benchmarking, informing and connecting providers and users of legal services across more than 100 countries.

Each year, Legal 500’s team of researchers, technologists, data analysts and journalists reviews more than 60,000 law firm submissions, conducts thousands of interviews with leading lawyers and analyses confidential feedback from over 300,000 commercial law firm clients worldwide. This unique dataset enables Legal 500 to assess law firms and lawyers across practice areas, industries and jurisdictions, while also providing unrivalled insight into client satisfaction, market perception and legal service performance.

Legal 500’s independent research is trusted by corporate clients globally to inform panel reviews, law firm appointments and strategic legal purchasing decisions. By combining expert analysis with one of the largest proprietary collections of client feedback in the legal sector, Legal 500 provides a robust, long-term view of law firm performance and client sentiment.

For more information, visit www.legal500.com.

You can also complete an online enquiry form. One of the Wollens team will contact you as soon as they are available.